1. When you find an item you like, click ""Add to Bag"" to place it in your order basket.

2. Tap ""Review My Cart"" to go to the Bag page, where you can make any final changes to your order, such as adjusting quantity, size, or style.

3. You’ll see two (2) delivery options: Ship To You or Store Pickup.

*If you choose ""Ship To You,"" please fill-out your shipping address from the dropdown menu. Your order will be delivered by the chosen courier to the specified address.

*If you choose ""Store Pickup,"" you can search by store name, select Region/Province, and then choose a City/Municipality. Once you’ve selected your preferred branch, tap ""Continue to shipping"" and review the Store Name (you can still make changes by selecting ""Change"").

4. When you're ready, click ""Checkout."" Proceeding to checkout means you accept our Terms and Conditions.

5. After you click ""Continue to payment method,"" you’ll be prompted to choose between Credit/Debit Card or GCash.

If you choose Credit/Debit Card, you’ll be redirected to our payment portal to enter your card details.

If you choose GCash, you will be redirected to a separate page for payment.

Unfortunately, COD (Cash on Delivery) is not available for Pick-Up in Store orders.

For your billing address, you can choose either ""same as shipping address"" or ""use a different billing address.""

6. You will be notified immediately if your payment is successful (for GCash and Credit/Debit Card payments). Once successful, an order confirmation email will be sent to let you know your order is all set.

An order confirmation email will be sent for all successfully placed orders.

Our Distribution Center Team will process and prepare your order within 1-3 days before shipping it to your selected Regatta branch. You will receive another email notification when your order is ready for pickup.

Absolutely! You can request paper bags for all "Pick up in Store" orders when you arrive at the store. The number of bags should be equal to or less than the number of items you've bought.

Yes, you have the option to cancel your order. Send an email to shop@regattalifestyle.com or slide us a message via our brand's Social Media accounts. Our Customer Care Team will get in touch with you from there.

Once order has been successfully cancelled, your payment will also be automatically refunded via your original mode of payment. If you have changed your mind upon the cancellation, you may place a new order. But since our stocks can sell-out quite fast, we cannot guarantee the availability of the item/s.

Unfortunately, this option is not available at the moment. You may request a cancellation and place a new order with your preferred store.

Once the check out process has been completed, changes to the order in terms of item/size/color/quantity can no longer be made. Below are your options:

a. Proceed with the order and then request return-exchange upon checkout. But since our stocks sell-out quite fast, we cannot guarantee the availability of the item(s) as stocks may vary per boutique.

b. Request for cancellation and place a new order. Your refund will be automatically processed depending on the payment provider's processing leadtime.

You can pay using GCash or a Credit/Debit Card.

During checkout, you will be prompted to choose your preferred payment method. You will then be redirected to our payment portal to enter your card or mobile payment details.

Please note that Cash on Delivery (COD) is currently unavailable.

Before our store partner hands over your order/s, they will ask for the following:

● Valid ID
● Screenshot/ picture of Ready for pick up email

In case a representative will pick-up your order, please have them present the following:
● Representative's valid ID
● Photocopy or picture of your valid ID
● Screenshot of the "Ready for Pickup" email

In case a representative will pick-up your order, please have them present the following:
● Representative's valid ID
● Photocopy or picture of your valid ID
● Screenshot of the "Ready for Pickup" email

The "Ready for Pickup" email will include the specific deadline by which you can collect your order. This date is ten (10) days from when the email notification is sent to your registered email address.

Customers may request a pickup extension of up to ten (10) days from the initial pickup date. To make a request, please contact our Customer Care Team via our social media pages or email us at shop@regattalifestyle.com.

Any package not claimed by the scheduled pickup date will be considered canceled and returned to our inventory. A refund will be processed through your original payment method.

If you're still interested in the item(s), you may place a new order through our Online Store. However, we cannot guarantee the availability of the same items as they may sell out quickly.

Unfortunately, this option is not currently available. If you’re unable to pick up your order on the scheduled date, you may request a pickup extension or assign a representative to collect it for you. Please have them present he following:

● Representative's valid ID
● Photocopy or picture of your valid ID
● Screenshot of the "Ready for Pickup" email

At the time of pickup, you may try on the item/s and request an exchange for a better fit if needed. Alternatively, you can visit any Regatta branch within 30 days from the date of your order to make an exchange.

Please note that items will be inspected to verify their condition. All tags must remain attached, and the clothing must be unused and unwashed in order to proceed with the return or exchange.

Credit/Debit Card payments may take 20-30 business days for the refunded amount to appear in your account.

For GCash payments, the refund will be reflected on the same day it is processed.